Thank you for shopping at QuitePaw.com. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
1. Returns
1.1 Eligibility
We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
1.2 Process
To initiate a return, please contact our customer service team at customer-service@quitepaw.com with your order number and a detailed explanation of the reason for the return. Our team will provide you with further instructions on how to return the item.
1.3 Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure that your return is received.
2. Refunds
2.1 Eligibility
Refunds are processed once we receive and inspect the returned item. If the item is not in its original condition or is damaged, we reserve the right to refuse a refund or charge a restocking fee.
2.2 Processing Time
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment method and financial institution.
3. Exchanges
We do not currently offer exchanges. If you need a different size, color, or product, please follow the return process and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at refound@quitepaw.com with photos of the damaged or defective product. We will replace the item or issue a refund as appropriate.
5. Contact Us
If you have any questions about our refund and returns policy, please contact our customer service team at refound@quitepaw.com.